Main Duties & Responsibilities
- Check Money In – Incoming payment and match with orders; Liaise with Accounting if not matching; Ensures order number well accounted on Filemaker as payment received;
- Process, Follow up and Complete Tshop Orders systematically; Process Teamonite orders (only upon instruction of Ops Manager);
- Check Incoming Teamonite Orders for PRINT (For subcontractors);
- Check Cancelled Orders on Teamonite and Tshop and Send note to customers or add comment;
- Monitor Order Status; On Hold, processing; Production Launched; Pick Up and completed Orders;
- Process refunds; Respond to customer feedbacks/Complaints; Send SOA as per requests; Review / Tackle comments on Website;
- Follow up pending/Excess payment as per report with customer;
- Understand production processes to assist Ops manager in day to day decision.
Assist other team members WHENEVER NEEDED as per below:
Assist Sales Team in ensuring a good customer service in processes before an order is placed
- Respond to requests whenever sales team are out of office for meeting;
- Send customer quotations upon instruction received from sales;
- Assist Sales team in preparing Size Sets for customers.
Assist Product Leader in her responsibilities
- Helping in subcontracting requests (quotation or reconciliation) as per instructions of Product Leader;
- Support in returning samples to stores.
Assist CMO in her responsibilities
- Support in gathering data for analysis or reporting requirements.